retail manager

Full time - Auckland

We are looking for an experienced Retail Manager to join our growing team. DJI Ferntech are New Zealand’s leading drone specialists, operating the DJI Authorised Retail Store in Eden Terrace, Auckland, and online e-commerce website ferntech.co.nz.

The Retail Manager will be responsible for every aspect of the day-to-day supervision of our consumer sales channels, including sales (online and in store), customer support, retail team management, and resource administration. As leader of our Sales Team you will organise the efficient running of our retail operations to ensure that customers are informed and assisted to the highest standard of customer service. As manager of a small but passionate team, you will assure that staff are empowered and informed with the knowledge and tools required to provide a world-class shopping experience.

You will use your passion for technology to ensure our Sales Team matches the correct product with the needs of the customer. Always curious, you will stay on top of industry news about products and technology, and will be ready to apply your learning in customer interactions and staff training.

While it would be advantageous to have knowledge of DJI products and own product(s) yourself, this can be learnt on the job.

We are looking for someone with the following skills, experience, and abilities:

  • Proven experience with managing staff in a retail environment (must have over 2+ years experience as a manager)

  • Leadership experience which can point to examples of managing a high-performance team

  • The ability to ensure that our customer service standard in sales and support are maintained at a high standard

  • Tech-savvy with the ability to resolve customer’s technology questions on the spot if necessary and teach staff as required

  • Maintain awareness of competitor pricing and strategy so that DJI Ferntech remains a market leader

  • Communicate effectively with the Marketing Team to optimise pricing and promotion strategy

  • Communicate effectively with the Repairs Team to ensure that repairs and support is being optimised

  • Experience managing staff and staff rosters

  • A personable and upbeat personality who is able to find common ground with strangers and build rapport with returning customers

  • Highly motivated and self-driven with a desire to succeed


Roles and responsibilities:

  • Effectively grow the business and increase the profitability of the store

  • Actively support and encourage the Sales Team to ensure business objectives and outcomes are achieved

  • Ensure the business is represented in the best light to customers, professionals and supplier

  • Keeping up-to-date with new products and advances in the drone technology industry

  • Leading after-sales service and customer support; answering customer complaints when escalated, providing basic tips and support when required

  • Assisting with marketing and administrative tasks as required

  • Assisting with shows and events as required

  • The role is 40 hours a week over five days.


What is on offer:

  • The opportunity to join the DJ Ferntech family in a pivotal role and drive our retail success

  • The excitement of working for a global brand at the forefront of drone technology

  • Being part of a local business that is providing leading technology to New Zealand

  • The opportunity to develop your knowledge and skills in a dynamic industry

  • Working with a company that is wholeheartedly committed to their team, their customers and their products

  • An inclusive, positive, company culture

Key requirements:

  • Over 3 years proven experience with managing staff in a retail environment

  • Excellent English language communication skills (written and spoken)

Please apply with your CV and cover letter outlining your experience with drone or camera technology to tom@ferntech.co.nz before the 11th of February, 2019.