Full time - Auckland
We are looking for an experienced Retail Manager to join our growing team. DJI Ferntech are New Zealand’s leading drone specialists, operating the DJI Authorised Retail Store in Eden Terrace, Auckland, and online e-commerce website ferntech.co.nz.
The Retail Manager will be responsible for every aspect of the day-to-day supervision of our consumer sales channels, including sales (online and in store), customer support, retail team management, and resource administration. As leader of our Sales Team you will organise the efficient running of our retail operations to ensure that customers are informed and assisted to the highest standard of customer service. As manager of a small but passionate team, you will assure that staff are empowered and informed with the knowledge and tools required to provide a world-class shopping experience.
You will use your passion for technology to ensure our Sales Team matches the correct product with the needs of the customer. Always curious, you will stay on top of industry news about products and technology, and will be ready to apply your learning in customer interactions and staff training.
While it would be advantageous to have knowledge of DJI products and own product(s) yourself, this can be learnt on the job.
We are looking for someone with the following skills, experience, and abilities:
Proven experience with managing staff in a retail environment (must have over 2+ years experience as a manager)
Leadership experience which can point to examples of managing a high-performance team
The ability to ensure that our customer service standard in sales and support are maintained at a high standard
Tech-savvy with the ability to resolve customer’s technology questions on the spot if necessary and teach staff as required
Maintain awareness of competitor pricing and strategy so that DJI Ferntech remains a market leader
Communicate effectively with the Marketing Team to optimise pricing and promotion strategy
Communicate effectively with the Repairs Team to ensure that repairs and support is being optimised
Experience managing staff and staff rosters
A personable and upbeat personality who is able to find common ground with strangers and build rapport with returning customers
Highly motivated and self-driven with a desire to succeed
Roles and responsibilities:
Effectively grow the business and increase the profitability of the store
Actively support and encourage the Sales Team to ensure business objectives and outcomes are achieved
Ensure the business is represented in the best light to customers, professionals and supplier
Keeping up-to-date with new products and advances in the drone technology industry
Leading after-sales service and customer support; answering customer complaints when escalated, providing basic tips and support when required
Assisting with marketing and administrative tasks as required
Assisting with shows and events as required
The role is 40 hours a week over five days.
What is on offer:
The opportunity to join the DJ Ferntech family in a pivotal role and drive our retail success
The excitement of working for a global brand at the forefront of drone technology
Being part of a local business that is providing leading technology to New Zealand
The opportunity to develop your knowledge and skills in a dynamic industry
Working with a company that is wholeheartedly committed to their team, their customers and their products
An inclusive, positive, company culture
Over 3 years proven experience with managing staff in a retail environment
Excellent English language communication skills (written and spoken)
Please apply with your CV and cover letter outlining your experience with drone or camera technology to firstname.lastname@example.org before the 11th of February, 2019.